Servicing both our own and other manufacturer’s equipment:
We can tailor packages to suit individual or organisational needs and provide all appropriate compliance documentation to ensure you have peace of mind as well as value for money.
Entrust your equipment to our expert servicing team to prolong its life and reliability.
Our technical service support offers a convenient way to keep your equipment functioning as intended. You’ll receive discounted costs on future repairs and refurbishing of existing postural care equipment by highly qualified technicians.
We provide service support for new and used equipment across the Symmetrikit range and all other active mobility products. Please contact us for more information.
Around the clock support is available and the phone is normally answered within three rings by one of the team.
We know the vital role that moving and handling equipment plays in improving the quality of life for service users and that it’s important on the occasions when things do fail, you have a team on hand ready to respond.
The service team carry a chosen selection of spare parts on their vehicles backed up by a 2000sq ft dedicated spare parts warehouse, stocked with parts ready at the point of need – not just for our products but for most common moving and handling equipment.
All members of the team visiting you have undergone a Disclosure and Barring Service (DBS) / Disclosure Scotland check as part of the recruitment process with regular re-checks carried out as required. Engineers carry photo identification detailing their DBS/DS number as well as company details and contact number.
Prior to any visit you will be called to discuss an appropriate date and time to suit your diary and needs. Upon completion you will be provided with a copy of the documented work which has been carried out to ensure your satisfaction.
For more complex needs, we provide, install and maintain bespoke overhead hoist systems allowing single person transfers from room to room.
We have our own Construction Skills Certification Scheme (CSCS) accredited installation team that comply with current Health and Safety Guidelines and are able to carry out works with the minimum of interruption.
Risk and Method Statements for works are available electronically and are also provided in hard copy when attending site.
With all hoist systems a sling is required to suit the service user and task at hand. We provide sling testing services on site in accordance with LOLER Regulations and for larger organisations can maintain an asset register to enable you to keep track of slings entering and leaving your facility.
We offer a FREE Survey and Design Service
Standard Straight Rail Hoist Systems, or Complex Multi Room Hoist Systems
Freestanding Wall to Wall or Ceiling Fixed Hoist Systems
Bespoke Hoist Systems
We use upgraded steel gearing with a 200kg safe working load and our British Standard Engineering ensures our lifting systems are made to last!
British Innovation, Design and Manufacture
MHRA – Medicine & Healthcare products Regulatory Agency
LOLER – Lifting Operations and Lifting Equipment Regulations
Responsible ownership requires:
PUWER – Provisions and Use of Work Equipment Regulations
As a provider of equipment your responsibility is to ensure:
DBS – Disclosure and Barring Service
