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Choosing the right Service Team is easier than you think

Symmetrikit Service, provides a consistent professional approach to your moving and handling equipment requirements.

Servicing both our own and other manufacturer’s equipment:

  •   Overhead Hoist Installations
  •   Repairs
  •   Emergency callouts
  •   LOLER inspections
  •   Routine Preventative Maintenance visits
  •   Sling inspection and testing

We can tailor packages to suit individual or organisational needs and provide all appropriate compliance documentation to ensure you have peace of mind as well as value for money.


Around the clock support is available and the phone is normally answered within three rings by one of the team.

We know the vital role that moving and handling equipment plays in improving the quality of life for service users and that it’s important on the occasions when things do fail, you have a team on hand ready to respond.

The service team carry a chosen selection of spare parts on their vehicles backed up by a 2000sq ft dedicated spare parts warehouse, stocked with parts ready at the point of need – not just for our products but for most common moving and handling equipment.

All members of the team visiting you have undergone a Disclosure and Barring Service (DBS) / Disclosure Scotland check as part of the recruitment process with regular re-checks carried out as required. Engineers carry photo identification detailing their DBS/DS number as well as company details and contact number.

Prior to any visit you will be called to discuss an appropriate date and time to suit your diary and needs. Upon completion you will be provided with a copy of the documented work which has been carried out to ensure your satisfaction.


For more complex needs, we provide, install and maintain bespoke overhead hoist systems allowing single person transfers from room to room.

We have our own Construction Skills Certification Scheme (CSCS) accredited installation team that comply with current Health and Safety Guidelines and are able to carry out works with the minimum of interruption.

Risk and Method Statements for works are available electronically and are also provided in hard copy when attending site.

With all hoist systems a sling is required to suit the service user and task at hand. We provide sling testing services on site in accordance with LOLER Regulations and for larger organisations can maintain an asset register to enable you to keep track of slings entering and leaving your facility.

Here to Help

As part of our ongoing professional support we keep up to date with changes in regulations and safety standards which apply to your equipment, these include:

Regulations that apply to you

MHRA – Medicine & Healthcare products Regulatory Agency

  • Government control the standards of safety, quality and performance of equipment used within the Healthcare sector

LOLER – Lifting Operations and Lifting Equipment Regulations

Responsible ownership requires:

  • That a competent person should inspect all lifting equipment every 6 months
  • All inspections check safety critical functions
  • If the equipment has a modification, repair or addition, (e.g. if a hoist has an integral sling fitted after delivery, it should be load tested to a safe working load
  • Retain and provide documents that certify the equipment is safe to use
  • Enhance ownership responsibility

PUWER – Provisions and Use of  Work Equipment Regulations

As a provider of equipment your responsibility is to ensure:

  • The equipment is suitable for its intended use
  • Regularly maintained and in a safe condition for use
  • Used by people who have received adequate instruction
  • Retain and provide certificate of service
  • Enhance ownership responsibility

CRB – Criminal Records Bureau, UK

  • All engineers have enhanced clearance
  • Disclosure Scotland