Current position in relation to Covid-19  24th March 2020

To all our Valued Customers,

 

In these uncertain times, our thoughts are with all those who have been affected by the coronavirus pandemic.

 

We have been implementing contingency plans to protect the welfare of our Employees and our Customers over a number of weeks now and want to reassure you that we can still support our Customers and End Users through these challenging times.

 

Unfortunately, our Field Sales Team are no longer available for Face to Face appointments.

The good news is that our two Manufacturing sites have been working long hours each day and weekends to produce Symmetrikit products, taking stock levels up, so that we have continuity in supply. All Seating, Sleep systems, Acheeva Learning Stations, Slings etc remain fully available and we can deliver through a number of channels to Equipment Services, Hospitals or, even, directly in to the End Users homes where safe to do so.

 

There are a number of options available to enable us to continue delivering our Postural Care solutions and support with remote setting up of equipment and with any advice required:

 

  • We have 3 Managers available to triage all enquiries and ensure you are supported by the most appropriate person.
  • We have 16 Field Sales Professionals available for Skype/Face Time appointments.
  • We remain fully available by telephone and email to answer any questions and offer the required support.
  • We have developed a simple assessment form, for both seating and sleep products, that can be supplied via email to Clinicians/Families whereby in completing this simple assessment form, we can then produce and supply the required product.
  • We have a number of User Videos on our website: www.symmetrikit.com
  • We also have very useful Training Aids and Documents available, on request, to support any product.
  • Our Service Engineers and Service Support Team remain fully available for maintenance and service requirements.

 

We remain committed to being responsible for what we do and those we serve and value the support you give in trading with us.

 

For immediate support please contact any of the following numbers:

01531 635388

07785 351462

07810 821184

 

Or email us at: sales@symmetrikit.com

 

Please take care of yourselves and each other.

Best regards

The Symmetrikit Team